Cancellation & Refund Policy
Effective Date: September 25, 2026
At The Proposal Experience, our consultations are reserved specifically for you and are prepared around your proposal, circumstances, questions, and goals.
For that reason, our consultation fees are non-refundable once a booking has been made.
1. NON-REFUNDABLE SERVICES
All paid consultation and proposal-coaching Services are non-refundable, including:
* Quick Clarity Call
* Deep Dive Session
* Ultimate Proposal Experience
* Other personalized consultation Services offered by The Proposal Experience
Once your booking is confirmed, we reserve that time specifically for you.
2. IF YOUR PLANS CHANGE
We understand that proposal plans can change.
A consultation remains non-refundable if:
* You change your proposal date
* You change your proposal location
* You decide to propose at a different venue
* You decide not to propose
* Your relationship circumstances change
* You purchase a ring from another provider
* You no longer need proposal guidance
* You decide to use another planner or vendor
* Your travel plans change
* Your partner discovers the proposal
* You otherwise decide not to use the Service
3. RESCHEDULING
If you cannot attend your scheduled consultation, please contact us as soon as possible.
Where our schedule permits, we may allow you to reschedule your consultation.
Rescheduling is subject to availability and is not guaranteed.
A rescheduled appointment remains subject to these Terms and does not create a right to a refund.
4. MISSED APPOINTMENTS
If you do not attend your scheduled consultation and do not contact us in advance, the appointment may be considered completed.
No refund will be provided for a missed appointment.
5. LATE ARRIVALS
If you arrive late for your consultation, your session may still end at the originally scheduled time.
A late arrival does not automatically extend the consultation or qualify you for a refund.
6. TECHNICAL ISSUES
If a technical problem prevents a scheduled virtual consultation from taking place, please contact us as soon as possible.
Where reasonably possible, we will attempt to reschedule the session.
Technical issues outside our control do not automatically create a right to a refund.
7. SERVICE CANCELLATION BY THE PROPOSAL EXPERIENCE
In the unlikely event that The Proposal Experience must cancel a consultation and cannot provide a reasonable alternative, we will offer an appropriate remedy, which may include rescheduling or a refund of the affected Service fee, as required by applicable law.
8. THIRD-PARTY PURCHASES
The Proposal Experience is not responsible for cancellation or refund policies imposed by third-party businesses.
If you independently purchase:
* A venue
* Restaurant reservation
* Photographer
* Florist
* Decor
* Travel
* Transportation
* Hotel
* Engagement ring
* Entertainment
* Other third-party service
you are responsible for reviewing and complying with that provider's cancellation and refund policy.
9. EXCEPTIONS REQUIRED BY LAW
Nothing in this policy is intended to waive or restrict any consumer right to a refund, cancellation, or other remedy that cannot legally be excluded under applicable law.
10. QUESTIONS
For questions regarding a booking or this policy, please contact:
The Proposal Experience
Email: theproposalexperienceusa@gmail.com